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Client Portal is a secure web site that gives you access to your organization Your Client Portal instance may be configured to use one fo the following terms instead: Account, Business Unit, Client, Company, Customer, Site.'s records in our Autotask database. From the Client Portal, you can do the following:

• Submit tickets directly into our ticketing system
• Monitor the progress of existing tickets and projects
• Review our staff's notes and time entries
• Add notes and attachments of your own
• Grant approvals for proposed work online
• View invoices and run reports
• If you are an organization we bill for work done for another organization (the "End Client"), you can review the work we did for the end client.

Taskfire is an extension of the standard Client Portal. You get all the standard features plus your own internal help desk.

This is a great solution for customers who have their own IT resources but do not have the capacity to deal with everything. Taskfire is perfect for coordinating the work between your organization and ours, and even your parent organization and sub-organizations Previously: Subsidiary. Your Client Portal instance may be configured to use one fo the following terms instead: Sub-Account, Sub-Business Unit, Sub-Client, Sub-Company, Sub-Customer, Sub-Site.. You can do the following:

• Create tickets and assign them to your internal resources
• Have your internal resources track their work
• Escalate tickets to us manually and configure auto-escalation rules based on issue types, time of day, and out of office settings
• Share work between your organization's locations

• Add other vendors to your client portal. This lets you keep track of tickets for maintenance crews, utility companies, Internet service providers, and others.

You can assign Taskfire licenses to your IT staff and standard Client Portal licenses to everyone else.