Taskfire: creating and managing Knowledge Base articles

SECURITY  Users with a Taskfire security level

NAVIGATION   > Knowledge Base > New Article

Taskfire users can create troubleshooting articles that might help other internal Client Portal and Taskfire users solve their own issues.

Taskfire users can:

Taskfire Administrators can:

  • Delete Knowledge Base articles that were created by any user in their organization and that have not been published to other customers of their service provider.

IMPORTANT  Taskfire users cannot edit or delete Knowledge Base articles that were created by their service provider, even if the article was created at their request or on their behalf.

How to...