Taskfire only: editing a ticket

SECURITY  Users with a Taskfire security level can edit tickets that are being worked on by their internal help desk

NAVIGATION   > Tickets > Ticket Search > Open a ticket and click Edit

When you create a ticket and assign it to your internal help desk, a number of fields remain editable as long as

• you have a Taskfire An extension of the Client Portal that lets you manage your own internal help desk. security level.
• the ticket was created after Taskfire was enabled for your Client Portal A branded web portal through which you and your service providers can collaborate on tickets and projects..
• the ticket status is not equal to Complete.

To edit a ticket, do the following:

1. Click Edit. The ticket changes to Edit mode.
   
2. Make the required changes. For a list of ticket fields that can be edited, refer to Ticket Fields.
3. Save the ticket.