Creating a Quick Ticket
SECURITY All users
NAVIGATION 
> Tickets > New Quick Ticket
To create a Quick Ticket The Autotask entity that tracks service requests, incidents or problems that were added to Autotask by your customers, internal employees, or remote monitoring software., do the following:
- Click Quick Ticket in the Tickets card on the Home page, or go to
> Tickets > New Quick Ticket.
- Complete the following fields:
| Field | Description |
|---|---|
| Title | Type a title for your ticket. Make this title as clear as possible to communicate your issue. |
| Description | Type a description of the issue. Include as much detail as you can, including what the problem is, how to replicate the issue (if applicable), and any other important details. |
- Click Save and Close.
The Request Type and Priority fields use the Quick Ticket settings configured by your manager. Refer to Enabling and configuring Quick Ticket settings.
NOTE If you would like to control the content of the other ticket fields, you must create a regular ticket. Refer to Creating a ticket.